At Cornelli, we take great pride in the quality and craftsmanship of our handmade items. Each product is created with care to inspire your sugarcraft journey. We hope you love your purchase, but if you need to make a return, we're here to help.

1. Eligibility for Returns

• Timeframe: You may request a return within 14 days of receiving your item.
• Condition: Items must be unused, unopened, and in their original packaging.
• Exclusions: Custom-made, personalized items, or perishable goods cannot be returned unless faulty.

2. Non-Returnable Items

• Digital Downloads: All sales of digital products (e.g., PDF guides, patterns) are final.
• Perishable Goods: Edible decorations or items with a limited shelf life.
• Custom Orders: Items made to your specifications or personalized.

3. How to Initiate a Return

• Contact Us: Email Debbie at hello@cornelli.co.uk within 14 days of receiving your order.
• Provide Details: Include your order number and the reason for the return.
• Return Authorization: Wait for confirmation and return instructions before sending the item back.

4. Return Shipping

• Responsibility: You are responsible for the cost of returning the item.
• Method: We recommend using a tracked and insured shipping service, as we can't be responsible for items lost in transit.
• Address: Returns should be sent to the address provided in our return authorization email.

5. Refunds

• Processing Time: Once we receive and inspect the item, we'll process your refund within 7 business days.
• Refund Method: Refunds will be issued to your original payment method.
• Shipping Costs: Original shipping costs are non-refundable.

6. Damaged or Faulty Items

• Contact Immediately: If your item arrives damaged or faulty, please contact us within 48 hours of receipt.
• Evidence: Provide a description and photos of the damage.
• Resolution: We'll arrange a replacement or refund, including return shipping costs, if applicable.

7. Exchanges

• Not Offered: Due to the unique nature of our handmade items, we don't offer direct exchanges.
• Alternative: You may return the unwanted item (if eligible) and place a new order.

8. Additional Information

• Handcrafted Variations: Please note that slight variations are inherent in handmade products and are part of their unique charm.
• Customer Satisfaction: Your satisfaction is important. If you have concerns, please reach out so we can assist you.