terms & conditions

Refund and Exchange

Due to health and hygiene requirements and in the best interest of all our customers, we regret that we are unable to exchange or accept the return of edible goods either opened or unopened.  This is also applicable to cake boards and to cut ribbon.  All other items will be considered for exchange or return as long as accompanied by a valid receipt.

Please remember that we provide advice based on the information given to us at the tim (e.g. size of cake), but the decision to purchase ultimately rests with the customer.

We would appreciate if you contact us at the earliest opportunity on 01296 696860 with any concerns that you may have and are always willing to hear from customers with a view to positively addressing any issues raised.

Let Us Know What You Think

Hello! As the Owner of Cornelli Sugarcraft Specialist, I want to ensure that my staff and I provide you with the best possible service and products that we can  To ensure this is achieved, I welcome your feedback on the contact that you have with me/my staff and the quality of the products that we provide.  Please feel free to speak directly with my staff as I expect them to deal effectively and efficiently with any concerns you may have.  If you are still not satisfied, or you would prefer to raise issues with me directly, please feel free to contact via this website or email.  Please be assured that all information reaches me, and my aim is to be accessible if you are not completely satisfied.

It has always been my aim to make sure you are completely happy with our products and services.  If we have let you down for any reason I would like the opportunity to put it right.  I will always do my best to ensure you are completely satisfied with my response.

Many thanks and look forward to seeing you soon.

Debbie Cattle

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.